Frequently Asked Questions

Testing with eMed is easy! For your convenience, our TeleHealth Proctors are available 24/7 with no appointment needed.To start your eMed-enabled test go to eMed.com and click the “Start Visit” button on the home page, then follow the instructions provided to continue with the testing process.
New customer: If you have never tested with eMed before, click on "Start Visit" and follow the prompts to create an eMed account and move forward with your testing process.
Returning customer: If you have tested with eMed before, click on 'Start Visit", follow the prompt to sign in to your eMed account and if you are not able to log in, please create a new account or reset your password.
Reset Password: If you are experiencing any issues logging in with your eMed email address, please click on reset password to receive a password verification email. If you do not receive a password verification email from “noreply@emed.com” then please create a new account using the same email address.

Users who are 18 years old or older may self-collect and perform the test under the observation of an eMed Telehealth Proctor. Tests for anyone between the age of 2 and 17 requires an adult to perform the sample collection under the observation of an eMed Telehealth Proctor.
To learn more, visit our Order section and visit our Privacy Policy section.

No. eMed is not authorized by the manufacturer to provide the Abbott BinaxNOW™ Self Test services. Therefore, only the BinaxNOW™ COVID-19 Ag Card Home Test (“Home Test”) is eligible for a virtually guided test session with an eMed Telehealth Proctor using the eMed digital point-of-care platform.

For additional information on the BinaxNOW COVID-19 Ag Card Home Test, please contact the manufacturer, Abbott at 833-637-1594 and select option 1 for English or option 2 for Spanish support.

Since shipping conditions may vary, test developers perform stability testing to ensure that the test performance will remain stable when tests are stored at various temperatures, including shipping during the summer in very hot regions and in the winter in very cold regions. However, test performance may be impacted if the test is used while it is still cold, such as being used outdoors in freezing temperatures or being used immediately after being brought inside from freezing temperatures. The stated performance generally assumes the test is being performed in an environment that is between 15-30⁰C (approximately 59-86⁰F). The specific conditions that were validated are included in the authorized Instructions for use for each test. In order to ensure appropriate test performance with a test that is delivered to you in below-freezing temperatures, you should bring the package inside your home and leave it unopened at room temperature for at least two hours before opening it. Once the package is at room temperature, you may open it and perform the test according to the authorized instructions for use. As long as the test line(s) appear as described in the instructions, you can be confident that the test is performing as it should. If the line(s) do not appear in the correct location(s) and within the correct time as shown in the test instructions when you perform the test, then the results may not be accurate, and a new test is needed to get an accurate result.If you think you had a problem with a COVID-19 test, the FDA encourages you to report the problem through the MedWatch Voluntary Reporting Form.If you have questions, email the Division of Industry and Consumer Education (DICE) at DICE@FDA.HHS.GOV or call 800-638-2041 or 301-796-7100.

Proper testing administration and accurate results reporting are necessary to help save lives and slow the spread of COVID-19. eMed’s Telehealth Proctors help ensure the virtually guided testing sessions are properly administered, and results are read correctly so both the individual user and the broader public health system can be confident in the results. eMed’s innovative Digital-Point-of-Care™ platform enables this supervision to occur remotely, protecting individuals from potential exposure in physical health care settings and enabling eMed to process millions of tests per day. Anyone who administers their test without an eMed Telehealth Proctor will be ineligible to receive an eMed lab report of their negative result.

Yes. However, please be aware that each person who tests with eMed must create an eMed account.

You may begin a testing session with any Telehealth Kit™ sold or distributed by eMed. Simply scan the QR code on your kit's exterior, and you'll quickly connect to a Telehealth Proctor ready to guide you through your Telehealth Visit.

eMed Telehealth Kits™ meet virtually guided self-test conditions and are accepted by most international airlines and cruise lines. Your certified lab report may be used to enter international destinations that accept validated antigen test results. Please confirm your international destination’s specific testing requirements before testing and attempting travel.

Orders

Next business day delivery for orders processed and approved by 4 p.m. ET Monday - Thursday.
*We are not able to deliver to a P.O. box. Orders approved Friday – Sunday will be processed the following Monday
*Weekend (Saturday & Sunday) delivery is not currently available
**Holidays may impact delivery times.

eMed can only ship to physical mailing addresses at this time. Please review the shipping address entered and ensure it is NOT a Post Office Box.

We recommend traveling with two tests per traveler. Visit our Order page to purchase yours today.

Prescriptions

eMed partners with a network of licensed clinicians and pharmacists who can prescribe treatment in all 50 states.

Orders

Next business day delivery for orders processed and approved by 4 p.m. ET Monday - Thursday.
*We are not able to deliver to a P.O. box. Orders approved Friday – Sunday will be processed the following Monday
*Weekend (Saturday & Sunday) delivery is not currently available
**Holidays may impact delivery times.

eMed can only ship to physical mailing addresses at this time. Please review the shipping address entered and ensure it is NOT a Post Office Box.

We recommend traveling with two tests per traveler. Visit our Order section to purchase yours today.

For bulk order inquiries, please visit our this page and complete the form with as much detail as possible about your request. An eMed representative will contact you to follow up on your request.

General

Similar to sharing a physical paper copy of your lab result, your Health Card is a digital method to share your lab results. Your lab report is stored directly within the Health Card or file that only you control. No individual, organization, or application can access your Health Card without your permission. You should only share your Health Card information with trusted organizations. Use caution when sharing; do not share your Health Card if you do not want the other party to see your lab report.

Your Health Card contains your name, date of birth, lab report information, and diagnostic result.

The Data Matrix on the label attached outside the box contains the Test Kit serial number, which is also printed directly below.
The QR code on the Test Card located inside the Test Kit is used to verify and validate a test card during the testing process; it is different than the QR code on the sleeve.
The barcode on the side of the box is a UPC Code – just standard retail code, not used for anything in the test process.

The eMed Lab Report timestamps your test time in Coordinated Universal Time (UTC), which may not be your local time zone. You may search online to find the corresponding UTC to your local time zone if you would like to verify the local time on your eMed Lab Report. We provide you with the continental U.S. time zones and their corresponding UTC for your convenience. We are currently in Daylight Savings Time in parts of the U.S. therefore:

  • the Eastern Daylight Time (EDT) corresponding to Coordinated Universal Time is minus four hours (-04:00);
  • the Central Daylight Time (CDT) corresponding to Coordinated Universal Time is minus five hours (-05:00);
  • the Mountain Daylight Time (MDT) corresponding to Coordinated Universal Time is minus six hours (-06:00);
  • the Pacific Daylight Time (PDT) corresponding to Coordinated Universal Time is minus seven hours (-07:00). If you have any further questions or comments, please contact customer support at (866) 955-1173 or click here to contact customer support.

A Health Card is a digital representation of your lab report displayed as a 2D barcode (QR Code). It contains the same information as the lab report and allows you to share your information with others. Use caution when sharing your Health Card as it contains your name, date of birth, and test information, including results.

Contact eMed Customer Service at 1-866-955-1173 or Click Here . We are open 24/7 to help with any of your eMed needs.

You can use your Health Card to share your eMed lab results with anyone whom you choose to share your information. A Health Card is a verified, authentic, digital copy of your lab report. Different organizations, states, businesses, and countries have different rules for entry regarding COVID-19 health status. Please check the COVID-19 testing and vaccination requirements of your destination in advance. eMed cannot guarantee that a Health card will meet any or all of the destination requirements. A Health Card is not a Travel Pass but can be used to convey your COVID-19 Lab Result when traveling.

eMed is online 24/7 to support your testing needs. There is no appointment necessary, our Telehealth Proctors and customer service specialists are trained to serve you at all times.

Yes. However, for travelers, please be aware that eMed recommends that each individual travels with at least two testing kits at a time. Additionally, each person who tests on eMed.com is required to create an eMed account.

Refunds

Visit our Refund and Replacement Policy section to determine if your order is eligible. To begin a refund/replacement request, please contact a Customer Support Agent by completing the contact form in the Support section or calling 866-955-1173 for further assistance.